Smart Hands™

Round-the-clock, on-site, operational support service for your data center equipment

Equinix Smart Hands™ is an around-the-clock, on-site, operational support service for remote management, installation and troubleshooting of your data center equipment.



On-site technical assistance and test carriercircuits help solve operational hurdles.

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Remote management

Extend the reach of your IT with Equinix on-site experts.

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24/7 support availability

Equinix IBX data centers have technical personnel on-site 24/7 for technical support.

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Smart Hands Support Plan

Save time, money and hassle with our prepaid discount program including monthly or annual payment schedules. Receive discounts up to 30%, create your own plan by choosing your hours and rollover any unused monthly plan hours.

Leverage the Equinix Customer Portal for all your Smart Hands needs

  • Equipment Installation Services
  • Rack and Stack Services
  • Troubleshooting
  • Remote Management
  • Cabling Services
  • Logistics Support
  • Asset Management