*An Equinix International Business Exchange™ (IBX®) is how Equinix refers to its data centers. IBXs provide access to vital ecosystems where major networks, enterprises and business partners interconnect to each other and to more than 1,800+ available networks.Expand All
What types of notifications should I expect from Equinix?
From time to time, you can expect to receive notifications from some of our key teams:
- Data Center Operations: Data center events, incidents and outages that may affect you
- Network Operations Center (NOC): Network events, incidents and outages that may affect you
- Ticket acknowledgement and closures
- Project completion notices
I have questions regarding an invoice. Where can I get help?
Please visit our Billing section for details.
Whom should I contact for questions around my existing Verizon Managed Services?
Support for these products will continue to be managed by your Verizon support team.
I have purchased a bundle that includes colocation and Verizon Managed Router Service (MRS). Where do I go for customer support related to this bundle with Verizon Managed Router Service (MRS)?
Following the closure of Verizon’s co-location, cloud and managed hosting, Verizon support for retained Managed Router Service (MRS) and requests to modify DNS, On-Net and Premium IP Products, including Availability Management (Event, Incident and Problem Management) and assistance with Network Configuration Management, Change Management and Security Management continues to be performed by the Verizon service and network operation centers.
Support is available 24 hours a day, 7 days a week, 365 days a year, where customers can request support through Client Central (VPP) or by e-mail to the Verizon Service Center (email@example.com).
During an emergency, the Verizon 24/7 network operation center (NOC) can be reached through the service center at +1.866.273.8735 in the United States, UIFN telephone number 00800 8800 0080 or +44 118 905 4003 for immediate assistance.