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Hyper Care

EPS Cloud Hyper Care provides 24x7x365 management, monitoring, provisioning, and troubleshooting of your cloud workloads during the stabilization period after go-live.

Continued cloud monitoring and optimization is essential in order to realize and maintain hybrid cloud benefits. Excessive up-time, cloud over utilization, increased maintenance cost and increased regulatory and security risks are all common issues in an unmanaged cloud environment.

Managed Identity

Log Management

Managed Security

Managed Optimization



Included services:

  • 24x7x365 Monitoring of server uptime, resource usage, and app availability
  • 24x7x365 Response and resolution to all service issues with documented response SLA
  • Backup, storage, recovery, and management for all servers and database resources
  • Platform, OS, networking support
  • IAM, Image, AMI and patch management
  • Cloud security provisioning
  • Application support assistance & triage
  • Alert, monitor, and ticket integration with customer support teams and tools
  • Cloud optimization to eliminate underutilized resources and drive down costs

 

Hyper Care Support


Open a Ticket
Submit a support request ›

Opening a support ticket is the fastest way to reach the EPS Cloud support queue.


Phone Support
(888) 273-1626

Available 24/7 to discuss your issue and submit a support request on your behalf.


Email Support
epssupport@equinix.com

Email our support desk, and a representative will contact you.