July 4, 2005
IXEurope Generates Outstanding Results
Recent Survey Scores 96% Customer Satisfaction
IXEurope, Europe's fastest growing specialist datacenter services group, today announced the results from its recent customer satisfaction survey, which revealed high levels of satisfaction in all areas.
Most notably, the survey found that over 96% of the customers polled are satisfied with IXEurope and its services and 97% of customers said they would refer IXEurope to other companies.
The survey was conducted independently across Europe during Spring of this year and over 100 customers from the enterprise, ebusiness and networking markets participated. The survey measures satisfaction against metrics that characterise the quality of the customer experience with all aspects of the service. This includes presales and customer service, service delivery, the datacenter environment, technical ability and processes at all levels.
Kevin Martin, VP of Customer Operations at IXEurope comments: "At IXEurope we differentiate ourselves by focusing on quality of service and our team works very hard to provide a high level of service to our customers. We are recognised to deliver the best customer service and I am delighted to see the results from this independent survey reflecting this policy. We believe customer satisfaction to be critical to our success and it is gratifying to see this is being achieved. Clearly we cannot rest on our laurels these regular surveys also give us a view of where improvements can be made. We will now work hard to review these and make any changes necessary for the benefit of our clients."
Datacenter Services is now a multibillion dollar industry supporting some of the world's most important IT infrastructure. Delivering these high standards of service to customers is essential in maintaining the IXEurope's award winning status as Europe's fastest growing datacenter services group, with annual turnover increasing by 38% throughout 2004.
This press release contains forward-looking statements that involve risks and uncertainties. Actual results may differ materially from expectations discussed in such forward-looking statements. Factors that might cause such differences include, but are not limited to, the challenges of acquiring, operating and constructing IBX centers and developing, deploying and delivering Equinix services; unanticipated costs or difficulties relating to the integration of IXEurope into Equinix; a failure to receive significant revenue from customers in recently built out data centers; failure to complete any financing arrangements contemplated from time to time; competition from existing and new competitors; the ability to generate sufficient cash flow or otherwise obtain funds to repay new or outstanding indebtedness; the loss or decline in business from our key customers; the results of any litigation relating to past stock option grants and practices; and other risks described from time to time in Equinix's filings with the Securities and Exchange Commission. In particular, see Equinix's recent quarterly and annual reports filed with the Securities and Exchange Commission, copies of which are available upon request from Equinix. Equinix does not assume any obligation to update the forward-looking information contained in this press release.
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